You accept these terms and conditions when you make a reservation for one of the packages at Kamelenmelkerij Smits.

Changing Camel Adventure or Camel Safari tickets

It is possible to reschedule a booked Camel Adventure or Camel Safari (Sunday Safari or Holiday Safari), provided this is reported a minimum of 2 weeks in advance. An administrative fee of €2.50 per ticket will be charged for rescheduling. Refunds for tickets already paid for are not possible.

Bookings with your own tour guide

Bookings

Bookings are final when confirmed by Kamelenmelkerij Smits by email or letter. The person making the reservation on behalf of the group (the customer) is jointly and severally liable for all obligations arising from the reservation.

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Prices

Prices stated in quotations include VAT, unless otherwise indicated. The prices stated in the quotation are valid for the current calendar year. Kamelenmelkerij Smits reserves the right to increase prices at the beginning of a new calendar year. The price paid for a visit to the Camel Dairy is the price applicable to the calendar year in which the visit takes place, even if the reservation was made in a previous calendar year.

Payment

The amount must be transferred to the account number indicated in the confirmation 14 days before the start of the visit.

If more people wish to join after the payment date, this can be settled in cash on the day itself. You must inform us of the additional number of people in advance.

If fewer people attend than agreed upon during the reservation, this can be deducted from the bill up to 14 days in advance, with a maximum reduction of 10%. For example, with a booking for 40 people, 4 fewer people may attend who will not need to be paid for. Should there be even fewer participants than the 10% reduction, they will be charged.

No refunds will be given for these persons within 14 days prior to the start, or if a change in the number of persons is not communicated.

If payment is not made on time, additional administration costs of €50 will be added for every 2 weeks overdue.

Cancellation

Bookings can be cancelled free of charge up to 2 months prior to the start date. For cancellations not made at least 2 months prior, we will charge you the full program costs. Cancellations must be made by email or letter. Cancellations outside office hours (9:00 – 17:30) are deemed to have been received on the next working day.

In the event of cancellation, you will receive a written (by email) confirmation of cancellation from Kamelenmelkerij Smits.

Group size

There is always a minimum amount per group for a guided tour. The additional costs per person above the minimum number can be found in the price list on the website or requested via email.

Payment must be made for all persons in a group, including any supervisors and volunteers.

Camel Dairy Smits has the right to combine groups unless otherwise agreed in writing in advance.

Planning

Multiple groups are scheduled per day. It is therefore necessary to start on time and finish within the agreed time. If a group is late, the program will be shortened so that it ends at the agreed end time. This is due to bookings by other groups. If a group arrives late, this must be reported to us by telephone.

Consumption

Bringing and consuming your own food and drinks at the Camel Dairy is prohibited. It is possible to extend a visit to the Camel Dairy with lunch or dinner. Camel Dairy Smits reserves the right to have certain work performed by third parties.

Safety

The instructions of the camel dairy staff must always be followed. This serves your own interests and those of your fellow visitors, as well as the safety of the animals. If you do not act according to the rules and thereby pose a risk to the safety of the animals, yourself, or your fellow visitors, the staff will address this with you. If one of our employees observes that visitors are disturbing the peace and/or harassing other visitors or animals, or that they are under the influence of alcohol or narcotics, access to the premises will be denied immediately, or these persons may be removed from the premises. In this case, you are not entitled to compensation.

Liability

A visit to Kamelenmelkerij Smits and the activities undertaken are entirely at your own risk. Kamelenmelkerij Smits is not liable for loss, theft, or damage to guests’ personal property, nor for physical, mental, or material injury that may have occurred before, during, or after a visit to Kamelenmelkerij Smits.

Camel Dairy Smits does its utmost to ensure the safety of visitors as best as possible. However, we expect visitors to follow the instructions of the staff.

Children aged zero to twelve and adolescents aged twelve to sixteen are not permitted to visit the facility without supervision. All parents and supervisors of children and groups are responsible for those visiting the camel dairy under their guidance.

For children’s parties, at least one supervisor must accompany every four children. Supervisors are expected to assist in supervising the children. If children or adults misbehave contrary to staff orders, the staff reserves the right to deny these individuals access to (parts of) the company.

The use of playground equipment and other play objects is entirely at your own risk.

The entire group, or the relevant institution or group supervisors, is/are liable for damage to, loss of, or theft of property belonging to Kamelenmelkerij Smits. If anyone in the group has caused damage, this must be reported to the staff before leaving the premises.

Unforeseen circumstances

Camel Dairy Smits reserves the right to cancel, interrupt, or terminate visits if Camel Dairy Smits deems it compelled to do so due to unforeseen circumstances. This includes, among other things, outbreaks of animal diseases and other disruptions or events.

If the company has to close due to force majeure, such as the outbreak of animal diseases, we are obliged to cancel all bookings. We will notify you of this in writing as soon as we are aware of the obligation to close. Consequently, it may occur that we cancel the booking at very short notice; in that case, we are not liable for any travel expenses incurred. In the event of cancellation on our part, we will refund the amount paid for the visit.

Complaints

Kamelenmelkerij Smits takes great care in welcoming and guiding visitors. Nevertheless, it is still possible that visitors may believe they have a justified complaint. This complaint should be submitted to Kamelenmelkerij Smits on the same day, insofar as possible. If submitting a complaint directly is impossible, or if the complaint is not resolved satisfactorily in your opinion, it must be submitted in writing or by email to Kamelenmelkerij Smits within one week at the latest.